General

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• What services do you provide besides hosting?
• How much does your hosting service cost?
• Is 1,000 megs. enough data transfer?
• Is 25 megs. of disk space enough?
• What is an alias/email forward?
• What is a POP3 email account?
• What are email autoresponders?
• What is hold (Park) domain name?
• What support options are offered?
• Can I resell my web space?                              
• Do you offer local access?
• Can I upgrade my account?
• What are your terms?
• What would cause Termination?

Technical Questions                                            

Ordering Information

How much data transfer do I need?

Over 97% of our accounts use 50% of 1000 megabytes of monthly data transfer.

All of our plans except our starter plan include 4 times this amount.  Using our site as an example our pages average less than 40Kb in html and graphics per page. 4000 megabytes of monthly transfer calculates to than 100,000 page accesses.

What's the difference between a "hit" and a page access? If you have a page that has a total of 25 html and image files, each page access equals 25 hits. Our pages average 5 html and image files which equals 600,000 hits per month, per 4,000 megabytes of data transfer.

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How much disk space do I need?

Most web sites need very little disk space for web pages. For example our site uses less than 4 megabyte of disk space and has over 40 pages. We allocate 75 % of your allowed disk space for all our plans toward your log files and site statistics.  The remainder can be used for your web site and POP3 email. 

If your site has an average of 40K of graphics and html for each page, 50 megs. will cover 1,800 Pages.

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What is an alias/email forward?

An email Alias/Forward is an email address @ your domain name. This will forward to a POP3 Account here at MetroLink technologiesor any other address on the Internet. Here are a few examples.

Here are Alias/Forward examples to another email address on the net:

  E-mail Alias/Forward              Other email address
  carol@your_name.com   forwards to   carol@aol.com
  randy@your_name.com   forwards to   randy@mci.net

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What is a POP3 email account?

POP3 accounts will provide a login name and password to retrieve your email from a MetroLink Communications account using any popular email client such as Microsoft Outlook, Netscape Communicator, Eudora etc. 

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What are email autoresponders?

Email autoresponders are just that. Anytime an email is received by a specific address an email is automatically sent back to the person who sent it. This is sometimes called a vacation program.

You could setup for example an autoresponders on info@your_domain.com to send back an auto responce of "Thank you for requesting information. A representative will be contacting you shortly."

You have complete control over which address/es have an autoresponders and what message is emailed back using a simple on-line form included with your account.

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What is hold (Park) domain name?

Holding or parking a domain Name includes registering it for which you will be charged $15.00. Free to Hosting Customers with an active Domain

This name will simply be registered and owned by the person or organization who requested the registration..

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What support options are offered?

Same Day Account Setup:
MetroLink Communications provides same day account setup (within 24 hours, 7 days per week for all subscriptions paid by Visa, MasterCard, American Express, or E-Check through PayPal ^(R) . We currently don't offer any other payment system

Customer Support:
MetroLink Technologies provides online support for Frequently Asked Questions which are available 24hours per day, 7 days per week. Tutorials are included for adding features to your web site and using our service. All requests will be answered within 12 hours or less. (Most support questions are answered within a few hours)

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Can I resell my web space?

Yes, it is perfectly acceptable to resell our services even if you order one of our regular hosting plans. This includes setting up Internet Malls for local businesses, and other situations where your customers use space under your domain account. (http://www.your_name.com/customer.) You may choose to manage the Domain for a client , customer, or friend.

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Do you offer local access?

No, all resources are used for Internet Hosting. This allows MetroLink Communications to stay one step ahead of other ISP's offering Hosting Services and provides maximum performance for our customers. (There are no Dialup or Dedicated Line Customers to "Eat Up" our resources.)

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Can I upgrade my account?

Yes you always have the option to upgrade your hosting plan. Setup and transition fees may apply, however all full months remaining in your current plan will be credited toward your new upgraded plan. Please send an email to sales@metrolinkusa.com to request any account upgrades.

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How do I list with search engines?

Register your site FREE with 18 Search engines!

The Wizard can submit to any or all of these search engines: Lycos, Northern Light, Google, Subjex, HotBot, Scrub The Web, FAST Search, Alexa, REX, LookSeek, ExactSeek, InfoSpace, Search It, Voila, NerdWorld, Excite, Mall Park, and EntireWeb.

Both FREE and Paid Services are available.

  
 
MetroLink Technologies includes this service as a part of the "Custom Plan" and registers your site with over 1000 of the most popular search engines.

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How do I transfer my site to you?

There is no additional charge to have your domain name moved from your current provider to our service. When you sign up for an account we will provide our DNS server information to use our service.

You can go to the web site of the Registrar where you registered your domain name to update your DNS server information.  Once approved the transfer will take effect within 3 business days. 

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How do I order an account?

Please use our on-line forms to place your order. These forms are secure using SSL to insure your credit card and account information reaches our service safely. Our hosting plans are on a subscription basis through PayPal^(R) . Your Subscription is your agreement. You may cancel at any time. Since our personal service is a part of each plan, you will want to keep your account active.

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How can I register a Domain Name?

Simply go to one of the numerous domain registrars the one's we recommend as being reputable are Dotster.com and Verisign formerly Network Solutions.

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Do you accept non-us orders?

Yes, a large number of our customers are not from the US. If you are ordering a non-standard US domain name we will provide an IP address and DNS information to register your domain name with the appropriate domain authority.

If you are from outside the US and order a standard US domain name we will handle the domain name registration for you.

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What forms of payment?

We personalize our service by having just a few quality products at the best possible price. Therefore we use an easy payment plan provided by PayPal^(R), or  CCBill a Credit Card Billing service.

We currently accept VISA, Master Card, American Express, checks and money orders through PayPal^(R).

Our hosting plans are on a subscription basis through PayPal^(R) or CCBill. Your Subscription is your agreement. You may cancel at any time. Since our personal service is a part of each plan, you will want to keep your account active.

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What form of receipt do I get?

Written or Electronic receipts are not issued by MetroLink Technologies. You will receive a statement from your credit card company, a cancelled check or receipt from the purchase from PayPal^(R), or CCBill.

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Will my site be setup the same day?

MetroLink Technologiesprovides same day account setup (within 24 hours, 7 days per week, excluding observed US National Holidays) for all orders paid by Visa, MasterCard or American Express.

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15 Day Guarantee

All MetroLink Technologies service plans include a 15 day money back guarantee. If for any reason you are not satisfied with our service at MetroLink Technologies simply cancel your subscription with PayPal^(R). Payment will be returned to your PayPal^(R) account. You owe no setup fees, or any other fees. If we cancel the account then then the policy of our Terms Of Service apply.

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Cancellations

Client may request the cancellation of their account at any time. All fees paid are non-refundable. Cancellation requests must be received 72 hours (3 days) before the end of the next billing period to avoid being charged further.  All Subscriptions with PayPal(R) must be cancelled by the Client through their PayPal(R) account.  All files will be deleted within 72 hours (3 days) of the day of cancellation.All Subscriptions with CCBill must be cancelled by the Client through their CCBill account.  Metrolink Provides a CCBill cancellation button for your convenience. All files will be deleted within 72 hours (3 days) of the day of cancellation.  We value you as a Client and hope your hosting experience with us was pleasant.  If the opportunity presents itself, we hope you will choose MetroLink Technologies.  Please see  Terms Of Service.

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Termination

If it is discovered and proven to our satisfaction that our services are being used for an illegal, immoral or unethical purposes, all services shall be immediately terminated.  All fees and/or advance payments shall be deemed forfeited and non-refundable.  Illegal purpose shall include but not be restricted to, all applicable local, state and federal laws of the United States and international laws and regulations. Immoral or unethical purposes are at the sole discretion of the Provider, and Client agrees that the Provider's determination is final, whether based on personal opinion or fact.  Termination shall be accompanied by written notice to the Client.  Under certain circumstances described in this TOS, Provider may terminate Service with or without notice.  Provider shall not be liable to Client or any third party for termination of  Service.  Upon termination of the Service, Client's rights to use the Service immediately ceases, and Provider shall thereafter have no obligation to maintain or forward any data or  communications to Client or any third party. Please see  Terms Of Service.

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What the actual paths for Scripts

>The path to your cgi-bin is:
/usr/local/psa/home/vhosts/yourdomain.com/cgi-bin

For PERL:
/usr/bin/perl

For SENDMAIL:
/usr/sbin/sendmail

For Date
/bin/date

For DATE:
/bin/date

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